The customer who already decided to buy and didn't finish is the cheapest revenue sitting on your table, and most brands don't fix this until months into their journey. It's the same story after login: once someone's a customer, how you communicate — and where — decides whether they come back.
We start with the journeys that matter and fix those properly, at the lowest cost that actually works.
Our cart abandonment rate is 95% and nobody's looked at why.
We have an abandoned cart email. And we don't even know if it is working.
WhatsApp is where we answer complaints, not where we recover a sale.
We build on what you already have — Shopify's native tools, WhatsApp Business API, a basic email platform.
Our retainer would be linked to the revenue loss opportunity identified in the Brand Audit.
Not every customer touchpoint deserves a flow. A handful do, and they're the ones already carrying revenue:
The highest-intent moment in the funnel. A three-message sequence — reminder, urgency, small nudge if needed — recovers a meaningful share of this at close to zero incremental cost. This is usually where we start, because it pays for the rest of the work.
Once someone's a customer, what they hear from you — and on what channel — decides whether they come back. Most brands default to one generic email blast regardless of what the customer actually bought or how recently.
Customers who've gone quiet for 60–90 days. Cheap to reach, and even a modest reactivation rate beats what you'd pay to acquire the same volume fresh.
We have solved complex problems. In an E-Pharmacy business, the entire focus was on retention — especially chronic customers to buy monthly on our platform.
At an airline, win-back campaigns targeting people who'd flown before and gone quiet — segmented by route, not blasted to everyone.
On Shopify, we have engineered a simple way to manage retention using Shopify's native tools, WhatsApp Business API, a basic email platform. We believe it can help you retain better at a fraction of the cost elsewhere.
The critical journeys built and live — cart, browse, post-login, win-back — before we talk about anything more elaborate.
WhatsApp AI Platform linked to your Claude for creating and managing your journeys.
Managed services to create and scale campaigns.
A report you can track weekly: how much of the abandoned revenue you're actually getting back.
We build on what you already have — Shopify's native tools, WhatsApp Business API, a basic email platform. Our retainer would be linked to the Revenue loss opportunity identified in the Audit.
Journey setup should be done in 1-2 weeks. Actual results? Cart abandonment flows will start yielding revenue gain within the first month itself. Win-back and other flows do take a bit longer to show in the repeat-rate number.
Once the data says you require something as complex, we can evaluate and build it.
